Terms and Conditions

1. Company and acceptance

“L4RG,” “we,” and “us” refer to L4RG DIGITAL PLUS LLC, a North Carolina limited liability company. “You” means the customer or authorized business representative. By requesting services, signing an order, or using the website, you accept the terms applicable to that activity. A separate signed proposal or statement of work prevails over conflicting general website terms for the specific engagement.

Customers must be legally able to enter contracts and have authority to act for the organization or systems they ask us to access.

2. Description of services

L4RG offers digital marketing strategy, search and social campaigns, content services, website design and development, and scoped remote technology assistance. A website description is informational and does not itself promise a particular deliverable or result.

Work begins only after the client accepts the scope, fees, timetable, customer responsibilities, and any project-specific conditions in writing. Third-party platform products, accounts, licenses, hosting, advertising spend, and domain charges are separate unless expressly included.

3. Pricing, payment and authorization

The controlling price is the amount disclosed in the accepted proposal, approved package, or invoice before payment. Applicable taxes and third-party charges must be identified when known. We do not authorize additional charges outside the accepted scope without customer approval.

You must provide accurate billing information. If a payment method or gateway is not available on the website, do not assume a working online checkout exists; request a written invoice or authorized payment link.

4. Refunds, complaints and correction window

Service payments are non-refundable as a general policy, including time reserved, assessments, consultations, digital work, and work already begun or delivered. Exceptions apply where a refund is required by applicable law, expressly promised in the signed order, or appropriate for a duplicate or erroneous charge. This policy does not restrict non-waivable statutory rights, lawful charge disputes, or remedies for nonperformance.

Clients should report a concern about completed services in writing within 24 calendar days after delivery or completion, describing the original scope, the issue, and supporting details. We will review timely reports and, where the work materially differs from the written agreed scope, may provide a reasonable correction, additional troubleshooting, or another appropriate non-cash remedy. The 24-day reporting period does not eliminate rights or deadlines that cannot legally be waived.

To request help, email support@l4rgdigitalplus.com with your invoice or order reference, date of delivery, the agreed deliverable, and a clear explanation of the concern. We will review the contract and available records. This is a problem-resolution process, not a 24-day money-back guarantee.

5. Customer cooperation and remote access

Clients must provide necessary, lawfully obtained permissions, current system information, approvals, secure access methods, and requested feedback. Do not email passwords, recovery phrases, one-time codes, or full payment-card details.

Remote access is initiated only with the authorization of the system owner or authorized administrator; access may be limited or ended at any time. Customers are responsible for maintaining backups and deciding whether recommended changes suit their environment.

6. Intellectual property and deliverables

L4RG retains rights to its pre-existing methods, templates, code libraries, working files, and third-party materials. Unless the written agreement provides otherwise, clients receive rights in final, paid deliverables to the extent expressly stated in the engagement. Third-party software and imagery remain subject to applicable licenses.

Clients warrant that materials they provide may lawfully be used and will not infringe third-party rights.

7. No guaranteed business outcomes

Search rankings, platform approvals, ad performance, lead volumes, uninterrupted system operation, and third-party service availability are affected by factors outside L4RG’s control. We do not guarantee these results unless an express written service-level or performance commitment identifies the specific remedy.

8. Liability and governing rules

To the extent allowed by applicable law, neither party is liable for indirect, incidental or consequential loss arising from the service, except where exclusion is prohibited. Any negotiated liability cap and exceptions must be contained in the signed agreement; this general page does not purport to waive fraud, willful misconduct, or rights that cannot be waived.

Applicable federal and state consumer laws continue to apply. North Carolina law generally governs a dispute concerning a North Carolina-based agreement unless a mandatory law or enforceable written provision provides otherwise.

9. Contact and updates

We may update website terms prospectively. Material changes to an existing engagement require agreement if the contract or law requires it.

For questions, complaints, billing disputes, accessibility requests, or privacy concerns, contact support@l4rgdigitalplus.com or +1 (332) 219-9100. Mail: L4RG DIGITAL PLUS LLC, 105 ELMSFORD ST, DURHAM, NC 27703, UNITED STATES.